Custom fields do not save or display

Detailed solution

1. Step 1Use one approved test, or a read-only aggregate report. Record the exact time and affected scope before changing anything.
2. Step 2Reproduce with one synthetic lead and one field, then have the VICIdial owner verify the field definition, campaign/list scope, permissions, and recorded build.
3. Step 3Apply the approved correction only to the test fixture, then verify lead state, call outcome, and campaign behavior before a controlled rollout.