vicigeeksimple guides
Browse
Back to Bugs

Recording · call metadata

Caller ID is wrong in a recording name

The recording filename or metadata does not match the expected test call identity.

Detailed solution

  1. Step 1Use one approved test, or a read-only aggregate report. Record the exact time and affected scope before changing anything.
  2. Step 2Use one synthetic call and compare its lead, call, and recording identifiers before changing any filename pattern or recording process.
  3. Step 3Change one owner-approved telephony setting only, repeat the same test, and verify both call legs before closing the issue.

Do not do this

Do not rename historical files or assume a filename alone proves call identity.