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Forum issue index · version-specific

call_log end_time NULL and recording channel remains after disposition

A reported VICIdial support issue requiring a version-matched check.

Detailed solution

  1. Step 1Use one approved test, or a read-only aggregate report. Record the exact time and affected scope before changing anything.
  2. Step 2Record the VICIdial, Asterisk and OS versions; reproduce only in a lab or approved test scope; then apply the exact owner-approved correction for that build.
  3. Step 3Change one owner-approved telephony setting only, repeat the same test, and verify both call legs before closing the issue.

Do not do this

Do not copy an old forum command into production or make several configuration changes at once.