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Reports & results
Understanding calls, activity and results. Start with the guide that matches what you are trying to learn or fix.
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Guides for reports & results
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AI02Reports & resultsAI-assisted quality reviewAnalyze VICIdial calls with AI safely: build a human-reviewed sales and QA workflowTurn a small, consented test set into reviewable call notes and QA observations without letting an AI score decide outcomes.FO3Reports & resultsReports · agent activityVICIdial agent KPI reporting: read activity fairly before judging performanceChoose the right VICIdial report, understand time differences, and build a fair test KPI view.23Reports & resultsMonitoring setupHow to monitor VICIdial SFTP pushes with append-only JSONLConfirm the push script's JSONL log, learn its one-line-per-phase schema, prove the file is read-only to any other account, add a narrow logrotate policy, and prove that viewing the log changes nothing.27Reports & resultsMetric definitionVICIdial callback counts: schedule state is not disposition historyReconcile callback dashboards by naming the population first: CALLBK outcomes, current scheduled work, agent-visible callbacks or archive history.33Reports & resultsScope and audit disciplineVICIdial reporting and wallboards: scope, timezone and audit boundariesScope every report or wallboard to one decision, timezone and audit boundary before trusting a count, then decide when external analytics is justified.07Reports & resultsAccurate reportingMake agent time detail match realityCheck VICIdial's own agent_stats_export first, then clip visibility and status intervals to the agent login window so hidden time and later events do not inflate today's totals.